Terms and conditions (Online shop)

1. Payment

We accepted Visa, Master Card, American Express and Paypal. We also accept direct bank transfer. Please send us an email and we will send the details of our bank account. For any other doubt contact us by email please.

 

2. Shipment

For products in stock we usually ship within the next day after receiving cleared payment. Some products need to be send to the printing fabric company with we work in the UK or PT (depends on the product) so it will take more days. Other products need to be hand painted or produced 100% by hand, so please see all the details about shipping times on each product description. 

 

We ship from Portugal or/and from the UK. However usually the orders are shipped from Portugal. The price of shipping is the same in Portugal and UK, standard prices.  All parcels going overseas will be shipped via Airmail Standard.

3. Fast delivery

We can ship parcels with a faster service, please contact us by email and we will reply with the details on how much it will cost extra.

4. Refund / Cancellations

You can cancel your order within 24hours from your order submission.  After that we may already shipped your problem and it will cuase a lot of problems for us. 

 

You can also refund your order, or part of your order. We will be very sad to know that you are not happy , but please contact us. We will want to hear your experience - it's the only way for us to learn what went wrong and maybe stop it from happening again. We will refund you of your purchase as soon has we receive the items back. Please understand that you will need to pay for the cost of the service of sending the items back to us. In any case, please do contact us.

 

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